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How do I test that I have connected successfully to the Wi-Fi?
- Open up your browser eg: Safari/Chrome/Internet Explorer/Firefox.
- Type a website eg: google.com.au into the address bar.
- Tap Go, Search, or Enter.
- If the website page displays properly, then you have configured the proxy settings correctly and are connected.
I can connect to the Wi-Fi but I can not connect to the Internet
- If you can connect to the Wi-Fi, your account and password are OK.
- Check your proxy settings.
- Check your DNS and/or IP settings.
You can check these settings:
- Using the instruction tabs for your device's system at the top of this page.
- If your device looks different to the instructions provided, by doing a web search on how to check the IP and DNS settings for your device's particular make and model.
I was able to access the Wi-Fi before, but now it has stopped working for me
- Try turning the Wi-Fi on and off, to re-initialise the Wi-Fi.
- If you changed your TAFE NSW password recently, you may need to set your device to forget the TAFENSW network and reconnect from scratch. Instructions to Forget this Network are available on the appropriate system tab at the top of this page.
- If you used the short version of your username (firstname.lastname) to log in previously, you may need to forget the current TAFENSW network settings and restart from scratch using the long version. The long version format, which is currently recommended, is firstname.lastname@example.org (for students) or email@example.com (for staff).
Am I using the correct TAFE NSW username and/or password?
If you can see the Wi-Fi symbol on your device for the TAFE NSW Wi-Fi network, your account is OK.
If the Wi-Fi symbol doesn't appear, check that your username is in the correct format.
If you are still using your initial enrolment password, it may have expired.
Test whether you have an incorrect, outdated or expired TAFENSW username and password by logging onto a TAFE PC or Mac on campus.
- If you are able to log on successfully then there is no issue with your username and password. Check out our other troubleshooting tips on this page.
- If you are unable to log on successfully, please see Student Services staff for assistance with your username and password.
- Library staff in some locations may be able to reset your password, which could solve the issue.
I have changed my TAFE NSW password and now the Wi-Fi has stopped working
- Try turning the Wi-Fi on and off, to re-initialise the Wi-Fi.
- If you changed your TAFE NSW password, and the Wi-Fi connection was working for you previously but has now stopped, you may need to set your device to forget the TAFENSW network and reconnect from scratch.
- Instructions to Forget this Network are available on the appropriate system tab at the top of this page.
Why is it so complicated to join the TAFE NSW Wi-Fi?
The TAFE NSW Wi-Fi is part of a large corporate network that has a high security profile to protect its users.
My operating system is not listed, which instructions do I follow for my device?
Mobiles and most tablets: Try the Android instructions.
Laptops: Try the Windows instructions.
Note: some common types of mobiles using the Android operating system include Samsung, HTC, Motorola, LG, Google, Nokia or Sony devices.
I have tried everything and still can not connect my device
Library staff can help you check that you have followed the instructions, however your device's type, age and settings may mean that it is not possible to connect your device to the TAFE NSW network.
- a PC or Mac in the Library
- a library laptop - if one is available for loan
- another one of your devices
- your connected mobile as a hotspot, to continue working on your laptop
(using your mobile data)
I can not get onto my social media app
- Some social media chat apps are blocked by the TAFE NSW Wi-Fi network.
- Try using your browser rather than the app.
TAFE NSW provides a secure Wi-Fi service to its students and staff for access to TAFE NSW online services. Whilst all effort is made to ensure functional Wi-Fi settings and instructions are available, it is the end-users responsibility to configure their device correctly and ensure device compatibility with the TAFE NSW Wi-Fi.
Proxy settings match our instructions
Instructions for your specific device's operating system are in the tabs above.
Your device has up to date software
Your old software version may prevent you from connecting to the TAFE NSW network. Use a personal network (eg your home or mobile data) to install software updates to your device.
Security certificates are up to date
You may not have the required security certificates installed on your device to be able to connect. Next time you're connected to the internet, browse to a site with a https address eg: TAFE NSW (https://www.tafensw.edu.au). This will automatically update your device with the required certificates. Make sure you browse to the https version of the site.
The date and time are correct on your device
An incorrect date and time may affect your access to the TAFE NSW network. Check if the date and time on your device is displaying correctly.
- Proxy - Android devices need to use the manual proxy every time in order to connect to the Network.
- Versions - some instructions are dependent on which operating system or browser version you have on your device. Search the Internet to find specific instructions (eg. enter the search terms "Forget the network" and "Windows 8.1")
- Username format - if the Wi-Fi symbol for the TAFE NSW Wi-Fi network doesn't appear, you may be using the wrong username format. Use these:
@studytafensw.edu.au for students
@tafensw.edu.au for staff
You can also try @tafensw.net.au for students
Library staff can help you follow the instructions on this guide when you are on site.
Further technical help may be available via the Student Technology Service desk. Call 131 601 and follow the prompts.
Students who may be deaf or hard of hearing, can seek assistance through the National Relay Service or may lodge a request online through the TAFE NSW Enquiry Form