How do I test that I have connected successfully to the Wi-Fi?
I can connect to the Wi-Fi but I can not connect to the Internet
You can check these settings:
I do not know/ I have forgotten my TAFE NSW password
I was able to access the Wi-Fi before, but now it has stopped working for me
Am I using the correct TAFE NSW username and/or password?
If you can see the Wi-Fi symbol on your device for the TAFE NSW Wi-Fi network, your account is OK.
If the Wi-Fi symbol doesn't appear, check that your username is in the correct format.
If you are still using your initial enrolment password, it may have expired.
Test whether you have an incorrect, outdated or expired TAFE NSW username and password by logging onto a TAFE PC or Mac on campus.
I have changed my TAFE NSW password and now the Wi-Fi has stopped working
Why is it so complicated to join the TAFE NSW Wi-Fi?
The TAFE NSW Wi-Fi is part of a large corporate network that has a high security profile to protect its users.
My operating system is not listed, which instructions do I follow for my device?
I have tried everything and still can not connect my device
Library staff can help you check that you have followed the instructions, however your device's type, age and settings may mean that it is not possible to connect your device to the TAFE NSW network.
I can not get onto my social media app
TAFE NSW provides a secure Wi-Fi service to its students and staff for access to TAFE NSW online services. Whilst all effort is made to ensure functional Wi-Fi settings and instructions are available, it is the end-users responsibility to configure their device correctly and ensure device compatibility with the TAFE NSW Wi-Fi.
Proxy settings match our instructions
Instructions for your specific device's operating system are in the tabs above.
Your device has up to date software
Your old software version may prevent you from connecting to the TAFE NSW network. Use a personal network (eg your home or mobile data) to install software updates to your device.
Security certificates are up to date
You may not have the required security certificates installed on your device to be able to connect. Next time you're connected to the internet, browse to a site with a https address eg: TAFE NSW (https://www.tafensw.edu.au). This will automatically update your device with the required certificates. Make sure you browse to the https version of the site.
Your device uses the APA/WPA-2 Enterprise connection method
This connection is currently supported by the TAFE NSW network. At this point in time, the majority of the TAFE NSW wireless network is not enabled for WAP-3 Enterprise.
The date and time are correct on your device
An incorrect date and time may affect your access to the TAFE NSW network. Check if the date and time on your device is displaying correctly.
@studytafensw.edu.au for students
@tafensw.edu.au for staff
Library staff can help you follow the instructions on this guide when you are on site.
Further technical help may be available via the Student Technology Service desk. Call 131 601 and follow the prompts.
Students who may be deaf or hard of hearing, can seek assistance through the National Relay Service or may lodge a request online through the Get Technology Help Form