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Wi-Fi Support: Support and FAQ

FAQs

  

  • Open up your browser eg: Safari/Chrome/Internet Explorer/Firefox.
  • Type a website eg: google.com.au into the address bar.
  • Tap Go, Search, or Enter.
  • If the website page displays properly, then you have configured the proxy settings correctly and are connected.

  

  • Your account is OK.
  • Check your proxy settings.
  • Check your DNS settings.
  • Find these settings on the appropriate system tab at the top of this page.

  

  • If you are currently enrolled, you can ask your local Student Services staff to issue or reset your password.
  • In some locations, Library staff may also be able to issue and reset your password.

  

If you can see the Wi-Fi symbol on your device for the TAFE NSW Wi-Fi network, your account is OK.

If the Wi-Fi symbol doesn't appear, check the following:

try adding the extension to your username:

@studytafensw.edu.au for students

@tafensw.edu.au for staff

If you are still using your initial enrolment password, it may have expired.

Test whether you have an incorrect, outdated or expired TAFENSW username and password by logging onto a TAFE PC or Mac on campus.

  • If you are able to log on successfully then there is no issue with your username and password. Check out our other troubleshooting tips on this page.
  • If you are unable to log on successfully, please see Student Services staff for assistance with your username and password.
  • Library staff in some locations may be able to reset your password, which could solve the issue.

  

  • Try turning the Wi-Fi on and off, to re-initialise the Wi-Fi.
  • If you changed your TAFE NSW password, and the Wi-Fi connection was working for you previously but has now stopped, you may need to set your device to forget the TAFENSW network and reconnect from scratch.
  • Instructions to Forget this Network are available on the appropriate system tab at the top of this page.

  

The TAFE NSW Wi-Fi is part of a large corporate network that has a high security profile to protect its users.

  

Mobiles and most tablets: Try the Android instructions.

Laptops: Try the Windows instructions.

Note: some common types of mobiles using the Android operating system include Samsung, HTC, Motorola, LG, Google, Nokia or Sony devices.

  

Library staff can help you check that you have followed the instructions, however your device's type, age and settings may mean that it is not possible to connect your device to the TAFE NSW network.
Consider using:

  • a PC or Mac in the Library
  • a library laptop - if one is available for loan
  • another one of your devices
  • your connected mobile as a hotspot to continue working on your laptop

  

  • Some social media chat apps are blocked by the TAFE NSW Wi-Fi network.
  • Try using your browser rather than the app.

Disclaimer

TAFE NSW provides a secure Wi-Fi service to its students and staff for access to TAFE NSW online services. Whilst all effort is made to ensure functional Wi-Fi settings and instructions are available, it is the end-users responsibility to configure their device correctly and ensure device compatibility with the TAFE NSW Wi-Fi.

Quick Checklist

  

Instructions for your specific device's operating system are in the tabs above.

  

Your old software version may prevent you from connecting to the TAFE NSW network. Use a personal network (eg your home or mobile data) to install software updates to your device.

  

You may not have the required security certificates installed on your device to be able to connect. Next time you're connected to the internet, browse to a site with a https address eg: TAFE NSW (https://www.tafensw.edu.au). This will automatically update your device with the required certificates. Make sure you browse to the https version of the site.

  

An incorrect date and time may affect your access to the TAFE NSW network. Check if the date and time on your device is displaying correctly.

Handy Hints

  • Proxy - Android devices need the manual proxy to be used every time in order to connect to the Network.
  • Versions - some instructions are dependent on which operating system or browser version you have on your device. Search the Internet to find specific instructions (eg. enter the search terms "Forget the network" and "Windows 8.1") 
  • Username format - if the Wi-Fi symbol for the TAFE NSW Wi-Fi network doesn't appear when using the short version of firstname.lastname2, try adding the extension:

@studytafensw.edu.au for students

@tafensw.edu.au for staff