You will need a current TAFE NSW username e.g. john.citizen2 and password as well as your TAFE NSW email address
For further information check the Login help for TAFE NSW students.
Contact your local campus Student Administration Office or call 131 601 and follow the prompts.
Library staff may also be able to reset your password.
Go to the Student Hub and click on Forgot your password? and follow the prompts. A reset code will be sent to your contact details on record.
TAFE NSW students can call the Student Technology Service Desk on 131 601 and follow the prompts between 8 am and 6 pm Monday to Friday for help with:
Students who may be deaf or hard of hearing, can seek assistance through the National Relay Service.
Staff can also log a ServiceNow (IT self service for staff) call.
I do not know or I have forgotten my TAFE NSW password
My TAFE NSW account is locked, what do I do?
Email: What is my TAFE NSW email address?
You can access your TAFE NSW email through the Student Portal. The email address is your username, followed by @studytafensw.edu.au, e.g. john.citizen2@studytafensw.edu.au
Email: How do I access my TAFE NSW Outlook email account?
A) You can access your TAFE NSW email through the Student Portal.
B) Or access Outlook through your TAFE NSW Microsoft 365 account.
Email: Can I forward my TAFE emails to my personal email account?
1. Name your Rule e.g. Forward emails
2. Add a condition: Apply to all messages
3. Add an action: Redirect to and enter the email address you want your emails be sent to e.g. your private email address.
I have forgotten the device I use for my Multifactor Authentication (MFA)
Is MFA mandatory? How can I opt in or out of MFA?
Adobe Photoshop: Can I use Adobe Photoshop in the library?
Photoshop is available to current students on selected computers in TAFE NSW Libraries. You need your TAFE NSW username and password to access it.
Microsoft 365: My teacher told me I could get Microsoft 365 on my computer, can you help me?
OneDrive: How much storage do I have in OneDrive?
Students are provisioned with 50 GB of storage in OneDrive.
Student Portal: How do I log onto the Student Portal?
You will need your TAFE NSW username and password e.g. john.citizen2 to log on. For further information check the Login help at the Student Portal login page.
Teams: My teacher told us we are using Teams. How do I log onto it?
Teams: I tried to show a video using Teams but my classmates did not hear the audio.
When you share a video using Teams, it is important that you include the system audio. For more information go to Share system audio in a Teams meeting or view the video Sharing a video with audio in a Microsoft Teams online meeting.
Wi-Fi: Does TAFE NSW have free Wi-Fi?
Free Wi-Fi is available to current students at all TAFE NSW campuses. You need your TAFE NSW username and password to access it.
For more information on Wi-Fi access go to the Wi-Fi LibGuide
Can I access TAFE NSW systems and resources after I leave TAFE NSW?
If you have accidentally used your TAFE email to "stay signed in to all your [Microsoft] apps", agreed to "use [your TAFEemai] account everywhere on your device", or allowed "my organisation to manage my device", the instructions below will tell you how to remove your device from TAFE Microsoft Management.
Further help is available from the Student Technology Service Desk on 131 601
Library staff may be able to assist you to access applications provided in this library guide. If you are using your own device, please note that a device's age, settings and complexities could mean that it may not be possible to connect your device to the network or use applications provided in this Library guide.
Students must abide by the Acceptable use of information and technology guideline.