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Contact Libraries      Portal Login

Technology for Learning: Help and FAQ

Login Help

You will need a current TAFE NSW username e.g. john.citizen2 and password as well as your TAFE NSW email address e.g. john.citizen2@studytafensw.edu.au.

For further information check the Login help for TAFE NSW students.

Don't know your TAFE NSW username and password?

Contact your local campus Student Administration Office or call 131 601 and follow the prompts. 

Library staff may also be able to reset your password. 

Student Technology Service Desk

TAFE NSW students can call the Student Technology Service Desk on 131 601 and follow the prompts between 8 am and 6 pm Monday to Friday for help with:

  • Accessing the TAFE NSW Virtual Desktop
  • Difficulties with access to connected learning including Teams for classrooms
  • Connectivity issues, such as Wi-Fi
  • Connecting to learning materials using your own device

Students who may be deaf or hard of hearing, can seek assistance through the National Relay Service or may lodge a request online through the Get technology help form.

Support for Staff

Staff can also log a ServiceNow (IT self service for staff) call.

FAQs

  

  • Access to Teams is available through your TAFE NSW Office 365 account. Click the link to Office.com
  • Enter your TAFE NSW email e.g. john.citizen2@studytafensw.edu.au.
  • At the TAFE NSW login screen, enter your TAFE NSW username and password.
  • Click on the Teams app.
  • Find more information in the MS Teams box.

  

When you share a video using Teams, it is important that you include the system audio. For more information go to Share system audio in a Teams meeting or view the video Sharing a video with audio in a Microsoft Teams online meeting.

  

Adobe no longer supports Flash Player. For more information check: Flash Player - End of life

  

  • Access to MS Word is available through your TAFE NSW Office 365 account. Click the link to Office.com
  • Enter your TAFE NSW email e.g. john.citizen2@studytafensw.edu.au
  • At the TAFE NSW login screen, enter your TAFE NSW username and password.
  • Then click on the Word app. For more information go to the TAFE NSW Office 365 page.

  

Students are provisioned with 50 GB of storage in OneDrive.

  

Photoshop is available to current students on selected computers in TAFE NSW Libraries. You need your TAFE NSW username and password to access it.

  

Free Wi-Fi is available to current students at all TAFE NSW Libraries. You need your TAFE NSW username and password to access it.
For more information on Wi-Fi access go to the Wi-Fi LibGuide

  

You will need your TAFE NSW username and password e.g. john.citizen2 to log on. For further information check the Login help at the Student Portal login page.

  

You can access your TAFE NSW email through the Student Portal. The email address is your username, followed by @studytafensw.edu.au, e.g. john.citizen2@studytafensw.edu.au

  

A) You can access your TAFE NSW email through the Student Portal.

B) Or access Outlook through your TAFE NSW Office 365 account.

  • Click the link to Office.com.
  • Enter your TAFE NSW email e.g. john.citizen2@studytafensw.edu.au
  • At the TAFE NSW login screen, enter your TAFE NSW username and password.

  

  • Access your TAFE NSW email account through the Student Portal.
  • In your TAFE NSW Outlook account click on Settings.
  • Scroll down and click View all Outlook settings.
  • At the next screen, select Rules and follow the steps:

1. Name your Rule e.g. Forward emails

2. Add a condition: Apply to all messages

3. Add an action: Redirect to and enter the email address you want your emails be sent to e.g. your private email address.

  

  • If you do not know or have forgotten your password, contact your local campus Student Administration Office or call 131 601.
  • Library staff may also be able to reset your password. After asking you a number of security questions, they can give you a temporary password that you need to reset as soon as possible.

  

  • As noted in the message, TAFE NSW has disabled Microsoft Office macros sourced from the internet, for security reasons.
  • If a macro or a macro-enabled document you are using is being blocked by security controls, you can request assistance through your teacher to unblock it.
  • Teachers will need to log the request. A staff username and password is required to access the form.

  

  • If you withdraw from your course, you will no longer be able to access online resources unless you;

are currently enrolled in another course, or

you have completed a course and have maintained a current password.

  • If you complete your course you are considered Alumni and you will retain access to the Student Portal, O365 resources and Moodle for 180 days after completion. Library eResources will no longer be available and you will not be able to log onto TAFE NSW computers. After 180 days your Learner Portal and O365 (email only) may still be accessed for a maximum of 2 years, as long as you update your TAFE NSW password when prompted.

Disclaimer

Library staff may be able to assist you to access applications provided in this library guide. If you are using your own device, please note that a device's age, settings and complexities could mean that it may not be possible to connect your device to the network or use applications provided in this Library guide.

Students must abide by the Acceptable use of information and technology guideline.