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Contact Libraries      Portal Login

Technology for Learning: Help and FAQ

Login Help

You will need a current TAFE NSW username e.g. john.citizen2 and password as well as your TAFE NSW email address e.g. john.citizen2@studytafensw.edu.au.

For further information check the Login help for TAFE NSW students.

Don't know your TAFE NSW username and password?

Contact your local student administration office or call 131 601 and follow the prompts. 

Library staff may also be able to reset your password. 

Student Technology Service Desk

TAFE NSW students can call the Student Technology Service Desk on 131 601 and follow the prompts between 8 am and 6 pm Monday to Friday for help with:

  • Accessing the TAFE NSW Virtual Desktop
  • Difficulties with access to Connected Learning including Teams for Classrooms
  • Connectivity issues, such as Wi-Fi
  • Connecting to learning materials using your own device

Students who may be deaf or hard of hearing, can seek assistance through the National Relay Service or may lodge a request online through the TAFE NSW Enquiry Form

Support for Staff

Staff support for Office 365 including Teams 4 staff and Teams 4 Education, and Adobe Connect is available via the TAFE NSW Intranet (Login required).

Staff can also log a ServiceNow call.

FAQs

  

  • Access to Teams is available through your TAFE NSW Office 365 account. Click the link to Office.com
  • Enter your TAFE NSW email e.g. john.citizen2@studytafensw.edu.au.
  • At the TAFE NSW login screen, enter your TAFE NSW username and password.
  • Click on the Teams app.
  • Find more information in the MS Teams box.

  

When you share a video using Teams, it is important that you include the system audio. For more information go to Share system audio in a Teams meeting or view the video Sharing a video with audio in a Microsoft Teams online meeting.

  

Adobe no longer supports Flash Player. For more information check: Flash Player - End of life

  

  • Access to MS Word is available through your TAFE NSW Office 365 account. Click the link to Office.com
  • Enter your TAFE NSW email e.g. john.citizen2@studytafensw.edu.au
  • At the TAFE NSW login screen, enter your TAFE NSW username and password.
  • Then click on the Word app. For more information go to the TAFE NSW Office 365 page.

  

Students are provisioned with 50 GB of storage in OneDrive.

  

Photoshop is available to current students on selected computers in TAFE NSW Libraries. You need your TAFE NSW username and password to access it.

  

Free Wi-Fi is available to current students at all TAFE NSW Libraries. You need your TAFE NSW username and password to access it.
For more information on Wi-Fi access go to the Wi-Fi LibGuide

  

You will need your TAFE NSW username and password e.g. john.citizen2 to log on. For further information check the Login help at the Student Portal login page.

  

You can access your TAFE NSW email through the Student Portal. The email address is your username, followed by @studytafensw.edu.au, e.g. john.citizen2@studytafensw.edu.au

  

A) You can access your TAFE NSW email through the Student Portal.

B) Or access Outlook through your TAFE NSW Office 365 account.

  • Click the link to Office.com.
  • Enter your TAFE NSW email e.g. john.citizen2@studytafensw.edu.au
  • At the TAFE NSW login screen, enter your TAFE NSW username and password.

  

  • Access your TAFE NSW email account through the Student Portal.
  • In your TAFE NSW Outlook account click on Settings.
  • Scroll down and click View all Outlook settings.
  • At the next screen, select Rules and follow the steps:

1. Name your Rule e.g. Forward emails

2. Add a condition: Apply to all messages

3. Add an action: Redirect to and enter the email address you want your emails be sent to e.g. your private email address.

  

  • If you do not know your password, contact your local student administration office or call 131 601 and select option 4, sub-option 1.
  • Library staff may also be able to reset your password at the library. After asking you a number of security questions, they can give you a temporary password that you need to reset as soon as possible.

  

  • Read the instructions on the login screen carefully.
  • Your TAFE NSW username format is firstname.lastname and sometimes a number e.g. john.citizen2
  • In some cases you may be asked to enter your TAFE NSW email address e.g. john.citizen2@studytafensw.edu.au
  • If you still cannot log in, check the Login help. Library staff may also be able to reset your password.

Disclaimer

Library staff may be able to assist. Please note that a device's age, settings and complexities could mean that it may not be possible to connect your device to the network or use applications provided in this LibGuide.

Please note that due to COVID-19 support directly on the device or a student computer may be impacted due to social distancing restrictions.

Students must abide by the Acceptable use of information and technology guideline.