Dwyer, J 2009, The business communication handbook, 8th edn, Pearson, Frenchs Forest, NSW.Page numbers refer to the 8th edition.
Chapter 1. Apply communication principles in the workplace, pp. 3-35
Chapter 15. Writing business letters, pp. 382-392
Chapter 16. Writing memos and short reports, pp. 414-422
Chapter 17. Writing emails and online communication, pp. 440-445