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CCH eBooks Support: Help and FAQs

Support For Students

Support for students on campus

Issues with your account

  • If you cannot log into CCH eBooks and other TAFE NSW sites like the TAFE NSW Student Hub, visit the  Student Administration Office at your local campus to get help with your account. Please note that only current TAFE NSW students and staff have access to CCH eBooks.

Technical issues

  • Library staff on campus may also be able to assist. Please note we cannot troubleshoot and support all devices. You are welcome to access CCH eBooks via computers on campus.

Navigation issues

Support for TAFE NSW Digital students
  • For help with accounts, please contact your teacher, visit the Student Administration Office at your local campus or call 131 601.
Student Technology Help Desk
  • TAFE NSW students can call the Student Technology Help Desk on 131 601 and follow the prompts for help to connect to CCH eBooks on your own device.

ePlatform Step by Step Guides For Your Devices

Support For Staff

Access to CCH eBooks is set up using Single Sign On (SSO).

Technical and account issues

  • For TAFE NSW account issues, you can log a ServiceNow call (staff only). Let ICT know that access is provided via Single Sign On (SSO).
  • Your local campus library can also help with navigation and minor technical issues.

Training

  • Library staff are available to run training sessions for you and your students.

FAQs

  

You do not need to create a CCH eBook account. When you log in with your TAFE NSW username and password, an account will be created for you automatically.

  

You can reset your Adobe ID password by following the instructions found in the Adobe helpsheet Reset or change your Adobe password. Please note that when you reset your password you will need to re-authorise your Adobe apps where required.

  

  • If you do not know or have forgotten your password, you can reset it by following the instructions in the Student self-service: Password reset guide. Remember, this only works in a browser like Google Chrome or Microsoft Edge, not on a login screen on a TAFE Library or classroom device.
  • Alternatively, contact your local campus Student Administration Office or call 131 601.
  • Library staff may also be able to reset your password. After asking you a number of security questions, they can give you a temporary password that you need to reset as soon as possible.

  

Yes, you can see the notes. Go to the Loans tab and click on My Notes & Highlights. All of the books that you have annotated are displayed with annotation details.

  

No, you cannot print pages from CCH eBooks due to copyright restrictions. You are able to highlight and copy small portions of text which can then be pasted into a Word document, or you can take a screen shot of the page. Alternatively, if you have access to the hardcopy of the book, students can scan or copy up to 10% or one chapter of the book under study and research copyright conditions. For further information about copyright go to Copyright: For Students and Creatives.

  

CCH eBooks does not keep a record of the books that you have viewed. To view books at a later date select Save for later. To view these books go to the Saved tab.

  

Yes, CCH eBooks keeps a record of all books that have been previously borrowed. To view all books that have been borrowed click on the LOANS tab. All items that are currently on loan are displayed. Select Show Loan History to view all books that have been previously borrowed. Details of when they were loaned and returned are displayed.

  

If you have a Kobo eReader, Sony eReader or Nook eReader, you can open CCH eBooks. You will need to download Adobe Digital Editions and create an Adobe ID.