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PressReader Support: Help and FAQ

PressReader Help Center

The PressReader Help Center provides guides that will help you to navigate PressReader. You can also Submit a request, chat to someone online or leave a message.

Support for Students

Support for students on campus

Issues with your account

  • If you cannot log into PressReader and other TAFE NSW sites like the TAFE NSW Portal, visit the Customer Service Team at your local campus to get help with your account. Please note that only current TAFE NSW students and staff have access to PressReader.

Technical issues

  • Library staff on campus may also be able to assist, but please note we cannot troubleshoot and support all devices. You are welcome to access PressReader via computers on campus.

Navigation issues

  • See the Features tab. Library staff on campus are also happy to help you use PressReader.
Support for TAFE NSW Digital students
  • For help with accounts and other issues, please contact your teacher or the Customer Services Team in the first instance. If you are near a TAFE NSW campus, Library and local Customer Services Team staff will be happy to assist. 

Support for Staff

Access to PressReader is set up via the Learning Bank.

Technical and account issues:

  • For TAFE NSW account issues, you can log a ServiceNow call (staff only). Let ICT know that access is provided via the Learning Bank.
  • Your local campus library can also help with navigation and minor technical issues.
  • Library staff are available to run training sessions for you and your students.



You do not need a PressReader account to read publications online. But if you want to personalise settings or download publications for offline reading, a PressReader account is required.


PressReader is freely available for current students and staff. If you are asked to pay that indicates that you have not activated your account or authorised your apps correctly. Follow the instructions on the Getting started page of this guide. Contact your local library if you need help with the activation process.


Contact your local student administration office or call 131 601.
Library staff may also be able to reset your password.


  • If you do not know your password, contact your local student administration office or call 131 601.
  • Library staff may also be able to reset your password. After asking you a number of security questions, they can give you a temporary password that you need to reset as soon as possible.