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EBSCO Technical and Customer Support Information
Check the support portal for information on downloading, printing, and more. Select EBSCO eBooks from the Product Help drop down menu.
Support for Students
Support for students on campus
Issues with your account
- If you cannot log into EBSCO eBooks and other TAFE NSW sites like the TAFE NSW Portal, visit the Customer Service Team at your local campus to get help with your account. Please note that only current TAFE NSW students and staff have access to EBSCO eBooks.
- Library staff on campus may also be able to assist, but please note we cannot troubleshoot and support all devices. You are welcome to access EBSCO eBooks via computers on campus.
Support for TAFE NSW Digital students
- For help with accounts, please contact your teacher or the Customer Services Team in the first instance. If you are near a TAFE NSW campus, Library and local Customer Services Team staff will be happy to assist.
Student Technology Help Desk
- TAFE NSW students can call the Student Technology Service Desk on 131 601 and follow the prompts for help to connect to EBSCO eBooks on your own device.
EBSCO Troubleshooting for Your Devices - Adobe Digital Editions App
EBSCO Troubleshooting for Your Devices - EBSCO Mobile App
Support for Staff
Access to EBSCO eBooks is set up using Single Sign On (SSO).
Technical and account issues:
- For TAFE NSW account issues, you can log a ServiceNow call (staff only). Advise support staff that access to EBSCO eBooks is provided using Single Sign On (SSO).
- Your local campus library can also help with navigation and minor technical issues.
- Library staff are available to run training sessions for you and your students.
Do I need an EBSCO eBook account?
You do not need to create an EBSCO eBook account. When you log in with your TAFE NSW username and password, an account will be created for you automatically.
I have forgotten my TAFE NSW password, can this be sent to me?
- If you do not know your password, contact your local student administration office or call 131 601.
- Library staff may also be able to reset your password. After asking you a number of security questions, they can give you a temporary password that you need to reset as soon as possible.
I have forgotten my Adobe ID.
You can reset your Adobe ID password by following the instructions found in the Adobe helpsheet Reset or change your Adobe password. Please note that when you reset your password you will need to re-authorise your Adobe apps where required.
Why is there no Full Download button?
There is no Full download button because the book you selected is not available for a full download. You may be able to download a chapter instead. Go to the Chapter download tab for instructions.
How long will the eBook stay on my device?
If the book is available for a full download, you can nominate how long it will stay on your device from 1 to 7 days.
The book is in use, when can I use it?
If you see the message Sorry, this eBook is In use that means all copies are currently in use. Just try again later. If a book is very popular, we recommend to try again later in the day or in the early morning.
Can I find eBooks through the Library Catalogue?
Yes, you can find eBooks in the TAFE NSW Library Catalogue.
If I make notes in an eBook can I see my notes once I have returned the book?
To save notes for reviewing at a later date, you need to sign in to the Folder located on the toolbar. To review the notes, go to your Folder and click on notes.
If I download a chapter will it expire?
When you download a chapter it will download as a PDF and will not expire.
Can I see a list of books that I have previously viewed?
EBSCO eBooks does not keep a record of the books that you have viewed. To view books at a later date select Add to folder.To view these books go to the folder and select eBooks.
Can I open EBSCO eBooks in my Kindle eReader device?
You can download the Send to Kindle app to your device to send your eBook PDFs to your Kindle. To learn more go to Send to Kindle.