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Springer eBooks Support: Help and FAQs

Springer Support

Please note that not all features and resources mentioned are available for TAFE NSW students and staff.

Support for Students

Support for students on campus

Issues with your account

  • If you cannot log into Springer eBooks and other TAFE NSW sites like the TAFE NSW Student Hub, visit the Student Administration Office at your local campus or call 131 601 to get help with your account. Please note that only current TAFE NSW students and staff have access to Springer eBooks.

Technical issues

  • Library staff on campus may also be able to assist, but please note we cannot troubleshoot and support all devices. You are welcome to access Springer eBooks via computers on campus.

Navigation issues

 

Support for TAFE NSW Digital students
  • For help with accounts, please contact your teacher, visit the Student Administration Office at your local campus or call 131 601.

 

Student Technology Help Desk
  • TAFE NSW students can call the Student Technology Help Desk on 131 601 and follow the prompts for help to connect to Springer eBooks on your own device.

Support for Staff

Access to Springer eBooks is set up using Single Sign On (SSO).

Technical and account issues

  • For TAFE NSW account issues, log a ServiceNow call (staff only). Advise support staff that access to Springer eBooks is provided using Single Sign On (SSO).
  • Local campus libraries can also help with navigation and minor technical issues.

Training

  • Library staff are available to run training sessions for staff and students.

FAQs

  

You can access and browse the collection without an account. You only need an account if you would like to receive email updates on new books and journals by SpringerAlerts.
By registering an account you agree that Springer can process your personal data for purposes of managing it.

  

For some books such as reference works or books with more than 100 chapters, only chapter downloads are available.

  

Downloaded Springer content can be kept indefinitely for personal use only.

  

  • If you do not know or have forgotten your password, you can reset it by following the instructions in the Student self-service: Password reset guide. Remember, this only works in a browser like Google Chrome or Microsoft Edge, not on a login screen on a TAFE Library or classroom device.
  • Alternatively, contact your local campus Student Administration Office or call 131 601.
  • Library staff may also be able to reset your password. After asking you a number of security questions, they can give you a temporary password that you need to reset as soon as possible.

  

All current editions of Springer computer science eBooks are available via the TAFE NSW Library Catalogue.

  

All chapters can be downloaded and printed for personal use only.

  

For Kindle, save the PDF on a computer, then transfer it to the device or use Amazon's Send to Kindle option.