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Contact Libraries      Portal Login

Print, Copy and Scan Support: Help and FAQs



  • As a student, you will receive a TAFE NSW email address on enrolment. You will be able to log into the device using your TAFE NSW ID and password (your TAFE NSW ID is the first part of your email address).


  • If you are currently enrolled, you can ask your local Student Services staff to issue or reset your password.
  • In some locations, Library staff may also be able to issue and reset your password.



  • No, you can only release your own print jobs from a TAFE NSW computer using your TAFEcard or TAFE NSW user ID.


  • You have 24 hours to release your job before it will be deleted.


  • This sometimes happens with larger print jobs. Wait until the application (Word, etc) tells you that printing is finished, before closing the application.


  • Leave your USB in place.
  • Logout of Papercut.
  • Swipe your card or enter your details again to login.
  • If the USB icon is now solid (no longer flashing) you can continue from Step 3.


  • You can’t print directly from a USB or SD card. This function has been disabled for operational reasons. You can use a TAFE computer to send the work from your USB or SD card to the MFD and then release the job in the normal manner.

ITSA Standards Postal Printing Service

Green ITSA logoThe Illawarra TAFE Student Association (ITSA) provides a paid printing service for Australian Standards for all TAFE NSW students and staff. Items are posted to your home address.

Contact ITSA for pricing of standards not covered by the pre-filled forms.

Support For Student Printing

Library staff will be able to help you copy, scan and print when using the MFDs in the library.

Information and Troubleshooting for Staff

TAFE NSW staff login required.

Find out:

  • What you can do with MFDs
  • How to use an MFD
  • Supplies and troubleshooting
  • Frequently Asked Questions

Staff can also search for knowledge articles or log a call on the IT Self Service page: