Print, Copy and Scan Support: Help and FAQs

• As a student, you will receive a TAFE NSW email address on enrolment. You will be able to log into the device using your TAFE NSW ID and password (your TAFE NSW ID is the first part of your email address).

• If you do not know or have forgotten your password, contact your local campus Student Administration Office or call 131 601.
• Library staff may also be able to reset your password. After asking you a number of security questions, they can give you a temporary password that you need to reset as soon as possible.

• Try swiping the card "up" through the reader.
• If that doesn't work, you may have to register your TAFEcard.

• No, you can only release your own print jobs from a TAFE NSW computer using your TAFEcard or TAFE NSW user ID.

• You have 24 hours to release your job before it will be deleted.

• You can select which documents you would like to print when you get to the MFD.

• This sometimes happens with larger print jobs. Wait until the application (Word, etc) tells you that printing is finished, before closing the application.

• Leave your USB in place.
• Logout of Papercut.
• Swipe your card or enter your details again to login.
• If the USB icon is now solid (no longer flashing) you can continue from Step 3.

• Is your Mac connected to the TAFE NSW Wi-Fi? Check this by doing a search on the device's browser. If it is not connected, forget the network and reconnect to the TAFE NSW Wi-Fi.
• Does your Mac have the latest OS updates installed?
• Restarting the Mac may resolve printing issues.
• Printing a PDF version of the document may help. MS Word can save documents as a PDF file.
• Your Mac may autofill the username/password field when the document is printing. Right mouse click on the "Hold for authentication" pop up box and enter your TAFE NSW email address and password.

Major plumbing, carpentry and electrical standards are available via the site. To use this service you will need to download and send a copy of the standard to VETRes for them to print. Please note that the electronic copy of the standard must be one you have personally downloaded, with your TAFE NSW email watermark. Library staff can help you to download a standard.

• Go to VETRes
• Register for the site. Don't forget to use your TAFE NSW email address. Make a note of the password you choose. This password is not connected to your current TAFE NSW password.
  • Sign into the site.
  • Click on the link to the Australian Standards section of the site.
  • Locate and add the required standard to your shopping cart and confirm the order. Shipping costs will be calculated at checkout.
• Once payment has been made and the process is complete, email an electronic copy of your Australian Standards to vetres@tafensw.edu.au.and include your order number in the subject line. Please note that the electronic copy of the standard must be one you have personally downloaded, with your TAFE NSW email watermark.

For further enquiries or assistance please contact the VETRes Administrator on (02)7920 8161.

To use this service you will need to download and send a copy of the standard to VETRes for them to print. Library staff can help you to download a standard.

• Download your standard and keep it handy to attach to your email to VetRes. Please note that the electronic copy of the standard must be one you have personally downloaded, with your TAFE NSW email watermark.
• Email: vetres@tafensw.edu.au from your TAFE NSW email address:
  • Attach the electronic copy of your Australian Standard.
  • Include the following information in your email. 1. Your name and course name. 2. Your postal address (within Australia).
• VETRes will contact you to advise final pricing and instructions for payment.

For further enquiries or assistance please contact the VETRes Administrator on (02)7920 8161.