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Hospitality: Customer Service

Suggested Books and eBooks

Customer Service for Hospitality and Tourism (2022) - eBook by Simon Hudson; Louise Hudson
What customers crave : how to create relevant and memorable experiences at every touchpoint (2017) - eBook by Nicholas J Webb
Win the Customer : 70 simple rules for sensational service (2016) - eBook and book by Flavio Martins
People love you : the real secret to delivering legendary customer service (2013) - eBook by Jeb Blount

ClickView eVideos

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Over 3,000 educational videos on a wide range of topics, including health and business, plus instructional content for trades, hospitality and tourism, and more. Many of the videos include resources to support learning.

LinkedIn Learning eVideos

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Contains 10,000+ high quality online courses teaching creative, business and technology skills. The courses are available at all levels from beginners to advanced. The platform provides personalised course recommendations and is aimed at self-directed learning.

Resources by Subject Area

Choose a subject from the list below to find relevant books, DVDs and other resources.

Web Resources