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Bachelor of Community Services: CSCSI201A Case Management Practice

Prescribed Text

The practice of case management : effective strategies for positive outcomes (2012) - eBook and book by Dianne Gursansky; Rosemary Kennedy; Peter Camilleri

Suggested eResource

Case Management Society of Australia & New Zealand (CMSA)
The CMSA is the National Peak Body representative for individuals and agencies involved in the specialist profession of Case Management throughout Australia. TAFE NSW subscription provides access to the four CMSA eBook publications.

Readings

Baker, C. (2020, May 25). Case management vs. therapy: Exploring the differences and similarities.
O'Connor Professional Group. https://oconnorpg.com/case-management-and-therapy/
Black, C., & Zanatta, P. (2014). Case management: A snapshot literature review.
Parity, 27(3), 6-8.
Brownie, S. (2003). The role of reflective practice in case management.
Journal of the Australian Traditional Medicine Society, 9(3), 133-135.
Gronda, H. (2009, January). What makes case management work for people experiencing homelessness?: Evidence for practice (AHURI Final Report No. 127).
Australian Housing and Urban Research Institute (pp.7-12). https://www.ahuri.edu.au/research/final-reports/127
Gursansky, D., Kennedy, R., & Camilleri, P. (2012). The practice of case management: Effective strategies for positive outcomes.
Allen & Unwin.
Chapter 1 With a focus on practice, what is on the agenda?
Learning Lab. (n.d.). Writing an academic reflection.
RMIT University Library. https://emedia.rmit.edu.au/learninglab/content/writing-academic-reflection
McLaughlin, H. (2009). What's in a name: "Client", "patient", "customer", "consumer", "expert by experience", "service user" - What's next?.
The British Journal of Social Work, 39(6), 1101-1117. https://doi.org/10.1093/bjsw/bcm155
NSW Department of Family and Community Services. (2012). Specialist homelessness services case management resource kit: Version 1.
(pp. 90-93). http://www.housing.nsw.gov.au/__data/assets/pdf_file/0020/325226/SHSCMRK.pdf
Rowe, M. (Director). (2012). Case management in health care [Video].
ClickView.

AMES Australia. (n.d.). Settlement services AMES Australia provide.
https://www.ames.net.au/settle-in-aus/humanitarian-settlement-program/services-ames-australia-provide
Case Management Society of Australia & New Zealand & Affiliates. (2017). Case management definition(s).
https://www.cmsa.org.au/about-us/definitions-of-case-management
Department of Corrections NZ. (2024, January 29). The case manager role explained [Video].
YouTube. https://youtu.be/63nq69KmOxM?si=M0_mQNw1blxRuCd0
Harkey, J. (2017). Case management at the intersection of social work and health care.
Social Work Today, 17(1), 20. https://www.socialworktoday.com/archive/011917p20.shtml
knoxtyp. (2011, January 21). Case management in permanent supportive housing [Video].
YouTube. https://youtu.be/oYqhTgWjD2I
Oaten, J. (2017, May 17). What it's like to be homeless in Melbourne.
ABC News. http://www.abc.net.au/news/2017-05-17/what-its-really-like-to-be-homeless-in-melbourne/8532806
Scerra, N. (2011, July). Strengths-based practice: The evidence (Research paper No. 6) [Discussion paper].
UnitingCare Children, Young People and Families. https://bluepeteraustralia.files.wordpress.com/2012/12/strengths-based-perspective.pdf

Australian Institute of Family Studies. (2013, November). Evidence-based practice and service-based evaluation [Practice guide].
https://aifs.gov.au/cfca/publications/evidence-based-practice-and-service-based-evaluation
Australian Institute of Family Studies. (2023, August). Reporting child abuse and neglect [Resource sheet].
https://aifs.gov.au/cfca/publications/cfca-resource-sheet/reporting-child-abuse-and-neglect
Australian Institute of Family Studies. (2022, August). Australian child protection legislatio. [Resource sheet].
https://aifs.gov.au/cfca/publications/australian-child-protection-legislation
Australian Institute of Family Studies. (2023, August). Mandatory reporting of child abuse and neglect [Resource sheet].
https://aifs.gov.au/cfca/publications/mandatory-reporting-child-abuse-and-neglect
Foundations for Community Health Workers. (2015, March 6). Confidentiality: Role play, demo, foundations [Video].
YouTube. https://youtu.be/odhxp7ILWfc
Foundations for Community Health Workers. (2015, March 6). Confidentiality and reporting: Faculty interview, foundations [Video].
YouTube. https://youtu.be/70OGAAmQK6o
Kilburn, M. R., Cannon, J. S., Mattox, T., & Shaw, R. (Eds.). (2014, September 26). Programs that work, from the Promising Practices Network on Children, Families and Communities.
Rand Corporation. https://www.rand.org/pubs/tools/TL145.html
Marsh, A., Dale, A., & Willis, L. (2007, September). Evidence based practice indicators for alcohol and other drug interventions: Literature review (2nd ed.).
Drug and Alcohol Office.
https://webarchive.nla.gov.au/awa/20130515085228/http://www.dao.health.wa.gov.au/DesktopModules/Bring2mind/DMX/Download.aspx?Command=Core_Download&EntryId=173&PortalId=0&TabId=211 (pp. 55-58)
Office of the Australian Information Commissioner. (2014, January). The Australian Privacy Principles: From schedule 1 of the Privacy Amendment (Enhancing Privacy Protection) Act 2012.
https://www.oaic.gov.au/__data/assets/pdf_file/0006/2004/the-australian-privacy-principles.pdf
Mental Wealth TV by WMHI. (2015, May 11). What is duty of care? Duty of care vs dignity of risk [Video].
YouTube. https://youtu.be/Nf4Y7v-SLtc

Black, C., & Zanatti, P. (2014). Case management: A snapshot literature review.
Parity, 27(3), 6-8.
Comcare. (2022, June 3). Roles in the claims process.
Australian Government. https://www.comcare.gov.au/claims/roles-in-claims-process
Gursansky, D., Kennedy, R., & Camilleri, P. (2012). The practice of case management: Effective strategies for positive outcomes.
Allen & Unwin.
Chapter 2 The role of the service system and organisations in case management practice
NSW Department of Family and Community Services. (2012). Specialist homelessness services case management resource kit: Version 1.
(pp. 90-93). http://www.housing.nsw.gov.au/__data/assets/pdf_file/0020/325226/SHSCMRK.pdf
Occupational Health and Rehabilitation Services. (n.d.). Rehabilitation case management.
http://www.ohrs.com.au/rehabilitation-case-management/

Community Access. (2010, March). Case Management practice guide: 7 phases of case management (Version 2.0).
Ageing, Disability & Home Care, Department of Human Services NSW.
http://www.abistafftraining.info/pdf/case_management_practice_guide_7_phases_march2010.pdf
Gursansky, D., Kennedy, R., & Camilleri, P. (2012). The practice of case management: Effective strategies for positive outcomes.
Allen & Unwin.
Chapter 3 Beginning the case management process: Assessment
Pulla, V. (2012). What are strengths based practices all about?
In V. Pulla., L. Chenoweth., A. Francis, & S. Bakaj, (Eds.). Papers in Strengths Based Practice (pp. 51-68). Allied Publishers Private Limited. https://researchoutput.csu.edu.au/files/9962191/VenkatPullaSBP.pdf

Community Access. (2010, March). Case Management practice guide: 7 phases of case management (Version 2.0).
Ageing, Disability & Home Care, Department of Human Services NSW.
http://www.abistafftraining.info/pdf/case_management_practice_guide_7_phases_march2010.pdf
Gursansky, D., Kennedy, R., & Camilleri, P. (2012). The practice of case management: Effective strategies for positive outcomes.
Allen & Unwin.
Chapter 3 Beginning the case management process: Assessment

Community Access. (2010, March). Case Management practice guide: 7 phases of case management (Version 2.0).
Ageing, Disability & Home Care, Department of Human Services NSW.
http://www.abistafftraining.info/pdf/case_management_practice_guide_7_phases_march2010.pdf
Gursansky, D., Kennedy, R., & Camilleri, P. (2012). The practice of case management: Effective strategies for positive outcomes.
Allen & Unwin.
Chapter 5 Implementing case management plans

Community Access. (2010, March). Case Management practice guide: 7 phases of case management (Version 2.0).
Ageing, Disability & Home Care, Department of Human Services NSW.
http://www.abistafftraining.info/pdf/case_management_practice_guide_7_phases_march2010.pdf
Gursansky, D., Kennedy, R., & Camilleri, P. (2012). The practice of case management: Effective strategies for positive outcomes.
Allen & Unwin.
Chapter 5 Implementing case management plans

Community Access. (2010, March). Case Management practice guide: 7 phases of case management (Version 2.0).
Ageing, Disability & Home Care, Department of Human Services NSW.
http://www.abistafftraining.info/pdf/case_management_practice_guide_7_phases_march2010.pdf
Gursansky, D., Kennedy, R., & Camilleri, P. (2012). The practice of case management: Effective strategies for positive outcomes.
Allen & Unwin.
Chapter 7 Transitions in case management practice

Community Access. (2010, March). Case Management practice guide: 7 phases of case management (Version 2.0).
Ageing, Disability & Home Care, Department of Human Services NSW.
http://www.abistafftraining.info/pdf/case_management_practice_guide_7_phases_march2010.pdf
Gursansky, D., Kennedy, R., & Camilleri, P. (2012). The practice of case management: Effective strategies for positive outcomes.
Allen & Unwin.
Chapter 7 Transitions in case management practice
Summers, N. (2016). Fundamentals of case management practice: Skills for the human services (5th ed.).
Cengage Learning. (pp. 440-441)

Bray, J. (2011). Maintaining professional boundaries in community care: Essential skills for managers and personal care workers [Paper presentation]. Aged and Community Care Tri-state Conference, Albury, NSW, Australia.
https://jennybray.com.au/files/resources/bray_boundaries_tri-state.pdf
Gordon Training International. (n.d.) The roadblocks to communication.
https://www.gordonmodel.com/work-roadblocks.php
Pulla, V. (2012). What are strengths based practices all about?
In V. Pulla., L. Chenoweth., A. Francis, & S. Bakaj, (Eds.). Papers in Strengths Based Practice (pp. 51-68). Allied Publishers Private Limited. https://researchoutput.csu.edu.au/files/9962191/VenkatPullaSBP.pdf
Summers, N. (2016). Fundamentals of case management practice: Skills for the human services (5th ed.).
Cengage Learning. (pp. 35-37)
Summers, N. (2016). Fundamentals of case management practice: Skills for the human services (5th ed.).
Cengage Learning. (pp. 187-192)
Summers, N. (2016). Fundamentals of case management practice: Skills for the human services (5th ed.).
Cengage Learning. (pp. 203-213)
Summers, N. (2016). Fundamentals of case management practice: Skills for the human services (5th ed.).
Cengage Learning. (pp. 225-233)
Summers, N. (2016). Fundamentals of case management practice: Skills for the human services (5th ed.).
Cengage Learning. (pp. 252-263)

Cook, P., Dogoloff, M. L., Harteker, L., Nelson, A. E., Paul, M. M., Shuman, D. J., Mjoseth, M., Vitzthum, V., Hayes, E., Gilbert, M., Smith, C., & Nguyen, Y-L.
Comprehensive case management for substance abuse treatment: Treatment Improvement Protocol (TIP) series 27 (DHHS Publication number SMA-98-3222). Substance Abuse and Mental Health Services Administration (DHHS/PHS), Centre for Substance Abuse Treatment. https://files.eric.ed.gov/fulltext/ED443055.pdf (p. 39).
Gursansky, D., Kennedy, R., & Camilleri, P. (2012). The practice of case management: Effective strategies for positive outcomes.
Allen & Unwin.
Chapter 8 Professional dilemmas in case management practice, pp. 160-163
McDonald, C., & Coventry, L. (2009). Uses and abuses of case management: A critical analysis of contemporary practices.
In E. Moore (Ed.), Case management for community practice (pp. 415-435). Oxford University Press.
Marsh, A., Dale, A., & Willis, L. (2007, September). Evidence based practice indicators for alcohol and other drug interventions: Literature review. (2nd ed.).
Drug and Alcohol Office (pp. 55-58). https://webarchive.nla.gov.au/awa/20130515085228/http://www.dao.health.wa.gov.au/DesktopModules/Bring2mind/DMX/Download.aspx?Command=Core_Download&EntryId=173&PortalId=0&TabId=211