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Banking and Financial Services: Customer Service

Suggested Books

Ignore your customers (and they'll go away) : the simple playbook for delivering the ultimate customer service experience (2020) - Book by Micah Solomon
Service habits : small steps to strengthen the relationships with the people you serve (2020) - Book by Jaquie Scammell

Websites

ClickView eVideos

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Over 3,000 educational videos on a wide range of topics, including health and business, plus instructional content for trades, hospitality and tourism, and more. Many of the videos include resources to support learning.

Featured Videos

Handling customer complaints : defusing frustration (2018)
Skillsoft YouTube, 3 min.
Meeting today's customer service standards (2020)

LinkedIn Learning eVideos

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Contains 10,000+ high quality online courses teaching creative, business and technology skills. The courses are available in all levels from beginners to advanced. The platform provides personalised course recommendations and is aimed at self-directed learning.