Why am I unable to access the Standard?
This could be because of one or more of these:
Why is the Australian Standard I want not coming up when I search?
It could be that:
If you cannot find an Australian Standard you need, please contact your local TAFE NSW Library.
The link has taken you to the wrong log in page. To fix this:
Or you may be using an old link from our previous provider of Australian Standards. If the link is from our current provider, it should contain techstreet.com in the link address.
It could be one of these:
Why am I seeing an error message when I try to download my Standard?
The software is trying to open the PDF document with the browser (example Chrome, Microsoft Edge, Firefox), but it needs to be set to open the PDF document with the PDF viewer (example Adobe Acrobat Reader or Adobe Acrobat Pro).
For a quick workaround, or a more permanent fix, go to the Browser Error Messages box on this page for instructions
I do not know/ I have forgotten my TAFE NSW password
What can I do when I get the message “Invalid SSO”?
Try to access Standards Online with a new incognito window if using Chrome (Ctrl+shift+N) or an InPrivate if using Edge (Ctrl+Shift+P). This will remove or ignore any cached or saved browser settings.
It could be that you have not downloaded the FileOpen plug-in from the app store. If you have done that, and you have an Android, then it could be that the FileOpen plug-in is in Beta (trial test mode) on Android. In that case, to display the PDF file on your device:
This should allow the PDF to display properly when you open it.
Why am I having trouble printing my Standard?
It could be that:
If you are still having trouble printing large documents from a TAFE NSW printer, staff can log a help desk call on your behalf.
Document security plug-ins are required by many publishers to protect their intellectual property. Our provider uses the FileOpen plug-in and you will need to have this downloaded onto any device that you access to print Standards.
Please note that:
How do I install the FileOpen plug-in?
On a TAFE NSW device:
On a personal device:
Install the free FileOpen plug-in
How do I know if the FileOpen plug-in is installed?
Use your smartphone, tablet, iPad or laptop to send your printing straight to a TAFE NSW MFD. You will need to:
Follow the device specific instructions below.
The printing service previously provided by Illawarra TAFE Student Association (ITSA) is no longer available. TAFE NSW is currently sourcing a replacement service for 2023.
If you see one of these error messages:
it could be because
A quick workaround is to:
If you want to stop the error messages appearing each time in future, you can make a more permanent fix.
Note: if you are using Chrome or Microsoft Edge as your browser, in order to use the more permanent fix, you will also need to change the Settings in the browser. To do this, follow these extra instructions:
If you have any questions about how to use Standards online, or issues using the product, please contact your library staff for help.
If you have any technical questions about accessing the Standards online, please contact TAFE NSW ICT Student Support Helpdesk on 131 601, and follow the prompts.
These short 1/2 hour sessions are available via MS Teams to all TAFE NSW students and staff. The sessions are repeated on different days and times. Register using your TAFE NSW email.
No sessions listed? More sessions will be running in the future