Skip to Main Content
It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.
Contact Libraries      Portal Login

Standards Online Support: FAQ and Technical Help

FAQs

  

This could be because of one or more of these:

  • Your TAFE NSW username or password is incorrect, or expired.
    • To test if it is working, use it to access another TAFE NSW product such as the TAFE NSW portal, or log in on a TAFE NSW Library computer. If you can log in there, it is not an issue with your TAFE NSW username or password. 
  • Your device does not have both the FileOpen plugin and a PDF reader (e.g. Adobe Acrobat Pro or Adobe Acrobat Reader)  installed
  • You have an android device
    • see our FAQ "Why am I seeing a blank file?
  • The Standard is opening in a Browser window and not in the PDF reader (for e.g. Adobe Acrobat).
    • See our FAQ " Why am I seeing an error message when I click on the Download button for my Standard? "
  • You are using a link sent to you - perhaps by your teacher or classmate.

  

It could be that:

  • you are entering the wrong Australian Standard number.
    • Instead, you could use keywords from the name of the standard to search, or double check the number you are using.
  • you are entering the wrong Australian Standard name.
    • Instead, use the Australian Standard number, or keywords from the name, to search.
  • it is not an Australian Standard even though it has AS in front of the document name.
    • Some publishers who are endorsed or affiliated with Standards Australia are not published by Standards Australia.

If you cannot find an Australian Standard you need, please contact your local TAFE NSW Library.

  

The link has taken you to the wrong log in page. To fix this:

Or you may be using an old link from our previous provider of Australian Standards. If the link is from our current provider, it should contain techstreet.com in the link address.

  

It could be one of these:

  • You haven't installed the FileOpen plug-in. A downloaded Standard will only open in your PDF viewer (e.g. Adobe Acrobat Reader or Adobe Acrobat Pro) if the FileOpen plug-in has also been installed. 
    • See our FAQ for "How do I know if the FileOpen plug-in is installed?"
  • The software is trying to open the PDF document with the browser (example Chrome, Microsoft Edge, Firefox), but it needs to be set to open with the PDF viewing software (e.g. Adobe Acrobat Reader or Adobe Acrobat Pro).
    • See our Browser Error Messages box on this page

 

The software is trying to open the PDF document with the browser (example Chrome, Microsoft Edge, Firefox), but it needs to be set to open the PDF document with the PDF viewer (example Adobe Acrobat Reader or Adobe Acrobat Pro).

For a quick workaround, or a more permanent fix, go to the Browser Error Messages box on this page for instructions

  

  • If you do not know or have forgotten your password, contact your local campus Student Administration Office or call 131 601.
  • Library staff may also be able to reset your password. After asking you a number of security questions, they can give you a temporary password that you need to reset as soon as possible.

  

Try to access Standards Online with a new incognito window if using Chrome (Ctrl+shift+N) or an InPrivate if using Edge (Ctrl+Shift+P). This will remove or ignore any cached or saved browser settings.

  

It could be that you have not downloaded the FileOpen plug-in from the app store. If you have done that, and you have an Android, then it could be that the FileOpen plug-in is in Beta (trial test mode) on Android. In that case, to display the PDF file on your device:

  • Tap on the PDF file you wish to open
  • tap the upload icon
  • tap the More button (to view the "Open in..." menu)
  • tap Copy to FileOpen. You may have to tap the More... icon to find the FileOpen App
  • before you can open the document, you will be prompted to enter your TAFE NSW username and password, if you haven't already done so.

This should allow the PDF to display properly when you open it.

  

It could be that:

  • the paper size on the printer is set to letter. It should be set to A4. 
    • Go to printer preferences
    • Set paper size to A4
    • Also, set Print as original size to A4
    • Press Apply 
  • you, or the commercial printing service you are using, do not have the correct plug-ins and apps installed.
    • You or your printing service will need both the File-Open plug-in and a PDF reader (e.g. Adobe Acrobat Reader) installed before you begin. The ITSA Standards Printing service based at Illawarra TAFE does, and can post your Standard to you. Also, all TAFE NSW libraries computers do, so you are able to print from there.
  • your document is very large
    • It can take a few minutes rather than seconds to send it through to the printer from your device. Don't close your PDF reader (e.g. Adobe Acrobat) before your document appears at the printer. This could cause only part of your document to print. If using a TAFE NSW printer, swipe your TAFECard at the printer to check the document is listed under your account before closing your PDF reader.
  • you are using your own device and trying to print to a TAFE NSW multifunction printer

If you are still having trouble printing large documents from a TAFE NSW printer, staff can log a help desk call on your behalf.

FileOpen Plug-in Software Required for Download and Print

Document security plug-ins are required by many publishers to protect their intellectual property. Our provider uses the FileOpen plug-in and you will need to have this downloaded onto any device that you access to print Standards. 

Please note that:

  • All TAFE NSW Libraries desk top PCs will have the software downloaded already.
  • You do not need to download the software on your device if you only want to read the standard online.
  • If you wish to print at a commercial print service, the service will need to have the FileOpen plug-in installed. 

  

On a TAFE NSW device:

  • If not already part of the build, TAFE NSW staff can install the FileOpen plug-in from the Software Centre
  • On student computers, TAFE NSW staff will need to log in with a staff profile to do this.

On a personal device:

Install the free FileOpen plug-in

  

  • You can check on the Standards Online home page via Tools, on the bottom left, whether FileOpen is installed.
  • You can also check from within Adobe Acrobat Reader or Adobe Acrobat Pro whether FileOpen is installed.
  • - For Adobe Acrobat Pro versions prior to 2020.012.20041 and Adobe Acrobat Reader versions prior to 2020.013.20064 :
    • Open Adobe Acrobat
    • click on Help
    • from the Help menu, click on About Third Party Plug-Ins
    • FileOpen Client should display
    - For Adobe Acrobat Pro version 2020.012.20041 and Adobe Acrobat Reader version 2020.013.20064 :
    • Open Adobe Acrobat
    • click on Help
    • from the Help menu, click on About Third Party Plug-Ins
    • if About Third Party Plug-ins does not appear, you do not have FileOpen plug-in installed. (Or you installed the FileOpen plug-in before you installed this version of Adobe Acrobat software.)

BYOD Printing

Use your smartphone, tablet, iPad or laptop to send your printing straight to a TAFE NSW MFD. You will need to:

  • have a compatible device with up to date software
  • be on a TAFE NSW campus where you can connect to the TAFE NSW Wi-Fi
  • set up your device before your first print request.

Follow the device specific instructions below.

ITSA Standards Postal Printing Service No Longer Available

Green ITSA logoThe printing service previously provided by Illawarra TAFE Student Association (ITSA) is no longer available. TAFE NSW is currently sourcing a replacement service for 2023.

Browser Error Messages

If you see one of these error messages:

it could be because

  • the software is trying to open the PDF document within a browser, instead of in the PDF reader (e.g. Adobe Acrobat Reader or Adobe Acrobat Pro) AND/OR
  • you need to change your browser settings.
    • for Chrome and Edge, use the instructions below.

A quick workaround is to:

  • open your Downloads folder
  • Find the document you have just downloaded
  • Right click on it and choose to open with your PDF reader (e.g. Adobe Acrobat) OR you may also be able to double click 

If you want to stop the error messages appearing each time in future, you can make a more permanent fix.

  • Click on the Windows Start menu
  • search for Choose a default app for each type of file
  • scroll down to the file type .pdf
  • on the same line as the file type, check that your PDF reader (e.g. Adobe Acrobat Reader or Adobe Acrobat Pro) has already been selected . 
  • If it shows the browser, or is asking you to choose a default, click on the tile and select your PDF reader (e.g. Adobe Acrobat Pro or Adobe Acrobat Reader) in the pop-up.

Note: if you are using Chrome or Microsoft Edge as your browser, in order to use the more permanent fix, you will also need to change the Settings in the browser. To do this, follow these extra instructions:

To change the settings in Microsoft Edge:

•    Click on the menu option (3 dots) in the upper right hand corner of the screen.
•    From the pop out menu, click on Settings
•    From the left hand menu, click on Site permissions
•    On right hand side click on PDF documents
•    Turn on the switch (click on the right side of the switch) next to Always open PDF files externally 
•    Close the Settings tab

To change the settings in Chrome:

  • Click on the menu option (3 dots) in the upper right hand corner of the screen.
  • from the pop out menu, select Settings
  • click on Privacy and security, then Site Settings
  • scroll down to Content and click on Additional content settings
  • click on PDF documents
  • turn on the switch (click on the right side of the switch) next to Download PDF files instead of automatically opening them in Chrome
  • close the Settings tab

We are Here to Help

If you have any questions about how to use Standards online, or issues using the product, please contact your library staff for help. 

If you have any technical questions about accessing the Standards online, please contact TAFE NSW ICT Student Support Helpdesk on 131 601, and follow the prompts.

Join Our Accessing Standards Online Library Sessions

These short 1/2 hour sessions are available via MS Teams to all TAFE NSW students and staff. The sessions are repeated on different days and times. Register using your TAFE NSW email.

 

No sessions listed? More sessions will be running in the future