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Oxford Art Online Support: Help and FAQs

Oxford Art Online Support

Support for Students

Support for students on campus

Issues with your account

  • If you cannot log into Oxford Art Online and other TAFE NSW sites like the TAFE NSW Student Hub, visit the Student Administration Office at your local campus or call 131 601 to get help with your account. Please note that only current TAFE NSW students and staff have access to Oxford Art Online.

Technical issues

  • Library staff on campus may also be able to assist, but please note we cannot troubleshoot and support all devices. You are welcome to access Oxford Art Online via computers on campus.

Navigation issues

  • See the Searching and Features tab. Library staff on campus are also happy to help you use Oxford Art Online. 
     
Support for TAFE NSW Digital students
  • For help with accounts, please contact your teacher, visit the Student Administration Office at your local campus or call 131 601.
     
Student Technology Help Desk
  • TAFE NSW students can call the Student Technology Help Desk on 131 601 and follow the prompts for help to connect to Oxford Art Online on your own device.

Support for Staff

Access to Oxford Art Online is set up using referring URL via the TAFE NSW Library Catalogue.

Technical and account issues

  • For TAFE NSW account issues, log a ServiceNow call (staff only). Advise support staff that access to Oxford Art Online is provided using referring URL.
  • Local campus libraries can also help with navigation and minor technical issues.

Training

  • Library staff are available to run training sessions for staff and students.

Login Troubleshooting

Signed in as: TAFE NSW - green tickIf you have logged in with your TAFE NSW username and password, it will show that you have signed in as TAFE NSW. 

Sign in | Username | Password | Sign in | Forgot password? | Don't have an account? | Sign in via your Institution | Sign in with your library card | orange crossIf you have not logged in properly or your current session has expired, you may come across Sign In boxes appearing at the left on the Oxford Art Online homepage.

Please do not use these Sign in boxes. These login methods cannot be used by TAFE NSW students and staff.

In order to sign back into TAFE NSW’s subscription, close all browser windows and also close the browser. Then open a new browser session and log back into TAFE NSW’s Oxford Art Online subscription.

FAQs

  

You can access and browse Oxford Art Online without a personal profile. You only need it if you would like to save content and annotations to your own personal area.
By registering a profile you agree that Oxford University Press can process your personal data for purposes of managing it.

  

Under the licence agreement, current TAFE NSW students and staff may save or print out single copies or portions from Oxford Art Online for personal use only. You can read the Legal notice for further information regarding printing and saving content

  

  • If you do not know or have forgotten your password, you can reset it by following the instructions in the Student self-service: Password reset guide. Remember, this only works in a browser like Google Chrome or Microsoft Edge, not on a login screen on a TAFE Library or classroom device.
  • Alternatively, contact your local campus Student Administration Office or call 131 601.
  • Library staff may also be able to reset your password. After asking you a number of security questions, they can give you a temporary password that you need to reset as soon as possible.

More frequently asked questions are available via Oxford Art Online.