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IBISWorld Support: Help and FAQs

IBISWorld Help Center

Please note that not all features mentioned are available for TAFE NSW students and staff.

Support for Students

Support for students on campus

Issues with your account

  • If you cannot log into IBISWorld and other TAFE NSW sites like the TAFE NSW Student Hub, visit the Student Administration Office at your local campus to get help with your account. Please note that only current TAFE NSW students and staff have access to IBISWorld.

Technical issues

  • Library staff on campus may also be able to assist, but please note we cannot troubleshoot and support all devices. You are welcome to access IBISWorld via computers on campus.

Navigation issues


Support for TAFE NSW Digital students
  • For help with accounts, please contact your teacher, visit the Student Administration Office at your local campus or call 131 601.

Student Technology Help Desk
  • TAFE NSW students can call the Student Technology Service Desk on 131 601 and follow the prompts for help to connect to on your own device.

Support for Staff

Access to IBISWorld is set up using Single Sign On (SSO).

Technical and account issues:

  • For TAFE NSW account issues, log a ServiceNow call (staff only). Advise support staff that access to IBISWorld is provided using Single Sign On (SSO).
  • Local campus libraries can also help with navigation and minor technical issues.

Training

  • Library staff are available to run training sessions for staff and students.

Signing in Via SSO

If your current session has expired or you use a link to a report, you will be prompted to sign in. 

Important: Do not log in at the IBISWorld "Login To Your Account" page but select Login with SSO.

IBISWorld Login to your account - login box crossed through. Green arrow points to Login with SSO

This will take you to the TAFE NSW sign in page. Enter your TAFE NSW username e.g. joan.smith23 and password to access the IBISWorld content.

Sign in with your TAFE NSW account | User ID: joan.smith23 | Password: ...... | Log In

FAQs

  

  • If you do not know or have forgotten your password, you can reset it by following the instructions in the Student self-service: Password reset guide. Remember, this only works in a browser like Google Chrome or Microsoft Edge, not on a login screen on a TAFE Library or classroom device.
  • Alternatively, contact your local campus Student Administration Office or call 131 601.
  • Library staff may also be able to reset your password. After asking you a number of security questions, they can give you a temporary password that you need to reset as soon as possible.

  

Yes, you can download from IBISWorld. As per the terms of use, you must keep and display all copyright and other notices. Go to Copyright at IBISWorld for more information.

  

The TAFENSW subscription to IBISWorld is limited to Australian and New Zealand content.