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Flipster Support: Help and FAQs

EBSCO Technical and Customer Support Information

You can also use the help provided within Flipster. Click on Help in the right-hand corner of the blue top bar.

System Requirements

Flipster has tested and confirmed browser versions that work on your desktop computer and mobile devices. If you are using different operating systems and browsers, your Flipster experience may vary. View the requirements at:

Support for Students

Support for students on campus

Issues with your account

  • If you cannot log into Flipster and other TAFE NSW sites like the TAFE NSW Student Hub, visit the Student Administration Office at your local campus to get help with your account. Please note that only current TAFE NSW students and staff have access to Flipster.

Technical issues

  • Library staff on campus may also be able to assist, but please note we cannot troubleshoot and support all devices.
  • For assistance connecting to the TAFE NSW Wi-Fi, access the Wi-Fi support guide.
  • You are welcome to access Flipster via computers on campus.

Navigation issues

  • See the Desktop Features tab. Library staff on campus are also happy to help you use Flipster.
Support for TAFE NSW Digital students
  • For help with accounts, please contact your teacher, visit the Student Administration Office at your local campus or call 131 601.
Student Technology Help Desk
  • TAFE NSW students can call the Student Technology Service Desk on 131 601 and follow the prompts for help to connect to Flipster on your own device.

Support for Staff

Access to Flipster is set up using Single Sign On (SSO).

Technical and account issues:

  • For TAFE NSW account issues, you can log a ServiceNow call (staff only). Advise support staff that access to Flipster is provided using Single Sign On (SSO).
  • Your local campus library can also help with navigation and minor technical issues.

Training:

  • Library staff are available to run training sessions for you and your students.

FAQs

  

Printing, if allowed by the publisher, is available when reading a magazine on a computer, but not from a mobile device or the mobile app. The print button is located towards the bottom of the right-hand menu when viewing a magazine on a computer. As the available print options are determined by the publisher, you may be able to print the 2 pages in view, all pages, or none at all.

  

You cannot see the Print option because the Flipster magazine you selected is not available for printing due to publisher restrictions.

  

Most Flipster magazines will stay on your mobile device until you delete them. Some magazines will expire after 7 days but you can download them again once they are expired.

  

You can use the Print option to download an issue as PDF when reading a magazine on a computer or laptop if this option is allowed by the publisher. The print button is located towards the bottom of the right-hand menu when viewing a magazine on a computer. The available print options are determined by the publisher. You may be able to save or print the 2 pages in view, all pages, or none at all.

  

  • If you do not know or have forgotten your password, you can reset it by following the instructions in the Student self-service: Password reset guide. Remember, this only works in a browser like Google Chrome or Microsoft Edge, not on a login screen on a TAFE Library or classroom device.
  • Alternatively, contact your local campus Student Administration Office or call 131 601.
  • Library staff may also be able to reset your password. After asking you a number of security questions, they can give you a temporary password that you need to reset as soon as possible.

Find more FAQs at EBSCO Connect: