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Event Management: Customer Service

Suggested Books and eBooks

Customer Service for Hospitality and Tourism (2022) - eBook by Simon Hudson; Louise Hudson
Service Encounters in Tourism, Events and Hospitality (2020) - eBook by Miriam Firth
Simple truths of service (2018) - Book
What customers crave : how to create relevant and memorable experiences at every touchpoint (2017) - eBook
Hug your haters : how to embrace complaints and keep your customers (2016) - Book
Customer service (2015) - eBook
Uncommon service : how to win by putting customers at the core of your business (2012) - Book

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