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Smarthinking Support: Getting Started

Extended Time Allocation for Term 2

During term 2, 19 April to 11 July 2021, your time allowance will be extended from 120 mins to 150mins. 

About Smarthinking - Free After Hours Study Help

  • Get constructive writing feedback on academic writing, including structure, grammar, referencing, punctuation and spelling in less than 24 hours unless otherwise advised,
  • ​Access drop-in or scheduled tutoring after hours for personalised chat help with one of the Smarthinking tutors to receive foundational assistance in the subjects of reading and writing, maths and statistics, business and more.

          Check Features for more information.

Service Hours and Limits

Service hours

  • Monday to Thursday 3.00 pm to midnight
  • Friday, Saturday and Sunday 24 hours

How much help can I get from Smarthinking?

  • You can normally access up to 2 hours of help per term allocation period, this includes Writing Centre, Drop-in and Scheduled Tutoring sessions. For Term 2, 2021, you can access and extra 30mins, bringing your allocation to 2 and half hours.
  • Drop in sessions are deducted by the length of time you use. A scheduled tutoring session will take 30 mins of your allocation, even if you don't use up the whole 30 min session.
  • Tutors have up to 50 minutes to review your essay. This is to protect you, so you don't use your two hours allocation in one go. Tutors will review as much as they can, but if your essay is very long and they need more than 50mins to review it, you will be informed that you will need to resubmit your document. 
  • As long as you are enrolled, your hours will reset at the end of each allocation period.

Allocation periods 2021

1 1 January to 18 April
2 19 April to 11 July
3 12 July to 19 September
4 20 Sep to 31 December

Reached your limit? Don't forget you have access to other support services.

How to Access Smarthinking

Log in to Smarthinking using your TAFE NSW username and password.

Log in now

For login instructions via the TAFE NSW Portal, Moodle, Studespace or TAFE Digital Online Learning Support (OLS) go to  Login Support and FAQ.

Smarthinking Tutoring Overview

Contact Us About This Guide

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