I do not know/ I have forgotten my TAFE NSW password
My TAFE NSW username and password are not working.
It says I need to allow pop ups. How do I do that?
Follow the instructions on the Smarthinking support page to allow pop ups for your browser.
What are the minimum device and system requirements for Smarthinking?
Follow this link to the information on the Smarthinking site.
Can I get technical help whilst using Smarthinking?
Yes. Click on the Support button at the top of the screen, when logged into Smarthinking.
Can I access Smarthinking by going through the Smarthinking website direct?
No, you must access through your TAFE NSW Moodle, studespace, TAFE Digital OLS, Student Portal or direct library link.
I'm having trouble connecting to an audio session.
Follow the instructions: Help with audio.
Will the tutors give me the answers to my questions?
No – Smarthinking tutors will work with you to overcome the issues you are having with your particular assignment needs, to reach next steps and help you develop confidence so that you can work independently. They will guide you and tutor you to help you answer the questions better.
Can the tutors help me with my course related Australian tax queries?
No, as tutors come from all around the world they will not have this specific knowledge. Please reach out to your teacher for help.
What document formats can I submit?
How much timed help have I been allocated?
I've reached my time allocation limit but I still need help. What can I do?
Your teacher is your first option for help. TAFE NSW Learning Centres and Libraries also offer help in certain areas.
TAFE NSW provides a range of services to help with study skills. Please see the What Study Support is Available to Me box on the Additional Study Support page
How long do I have to wait to get help?
For one on one help with a tutor, you can expect immediate help 24/7 Monday to Sunday. You can also submit written work or ask a written question during this time. You will get a response to written works and questions within 24 hours.
Smarthinking provides FAQs, knowledge articles and direct technical support via the dashboard. To log a help desk request with Smarthinking, click the Support tab, then click Technical Support.
Posters, presentations and material to support promotion of Smarthinking
TAFE NSW staff username and password required.
1. Log in to your TAFE NSW Student Portal using your TAFE NSW username and password.
2. Click on the Smarthinking icon in the right hand column on the portal page.
TAFE Digital students who use the OLS as their learning platform will continue to be able to access Smarthinking via the OLS. Students should refer to their learning platform for further details.