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Contact Libraries    Portal Login

Smarthinking Support: Login Support and FAQ

We Are Changing From Studiosity to Smarthinking

  

    The contract with Studiosity came to an end, and TAFE NSW has engaged Smarthinking for the next 3 years. Smarthinking provides a similar service, but they also have additional services which will be available to students.

  

    Smarthinking has some additional features and a greater range of subjects that they can assist you with.

  

    Yes, absolutely. You are guaranteed to get great support from Smarthinking tutors who have been employed and trained to assist you with your individual needs.

Troubleshooting - Technical and Account Issues

  

  • If you are currently enrolled, you can ask your local or nearest Customer Services staff to issue or reset your password.
  • In some locations, Library staff may also be able to issue and reset your password.
  • You can also call 131 601 for help with your password.

  

  • If you cannot log in to Smarthinking and other TAFE NSW logins like the TAFE NSW Student Portal, visit the Customer Service Team at your local or nearest campus.
  • For TAFE Digital student help with accounts and other issues, please contact your teacher in the first instance. If you are near a TAFE NSW campus, local Customer Services Team staff will be happy to help.
  • You can also ring the help line on 131601.
  • Please note that only current TAFE NSW students have access to Smarthinking.

  

  

    Follow this link to the information on the Smarthinking site.

  

    Yes. Click on the Support button at the top of the screen, when logged into Smarthinking.

  

    No, you must access through your TAFE Moodle, studespace, TAFE Digital OLS, Student Portal or direct library link.

Support Resources For Staff

Posters, presentations and material to support promotion of Smarthinking

Staff username and password required.

Smarthinking Services

  

    No – Smarthinking tutors will work with you to overcome the issues you are having with your particular assignment needs, to reach next steps and help you develop confidence so that you can work independently. They will guide you and tutor you to help you answer the questions better.

  

  • You can submit in the following formats .doc, .docx, .txt,and .rtf
  • Convert your PDF or PowerPoint presentation into a word document before submitting.
  • You can also convert the item at the point when you upload it to Smarthinking.

  

  • You can have up to 2 hours help per term.
  • As a guide, a 5000 word assignment will take approximately 40 minutes to review.

  

Your teacher is your first option for help. TAFE NSW Learning Centres and Libraries also offer help in certain areas.

TAFE provides a range of services to help with study skills. Please see the What Study Support is Available to Me box on the Additional Study Support page

  

    For one on one help with a tutor, you can expect immediate help between the hours of 3pm and midnight Monday to Thursday and 24 hours Friday, Saturday and Sunday. You can also submit written work or ask a written question during this time. You will get a response to written works and questions within 24 hours.

  

    If you see the message" Your sponsoring institution has limited the hours during which this (service) is available on our site", It means you have tried to access the service outside of 3pm-Midnight Monday to Thursday and 24 hours Friday Saturday and Sunday. Please note that all services are unavailable outside of this time.

    Smarthinking is there to supplement, not replace your teacher’s help. You may also be able to access other TAFE support services outside these times.

Alternative Logins

Logging in via the TAFE NSW Portal

1. Log in to your TAFE NSW Student Portal using your TAFE NSW username and password.​

2. Click on the Smarthinking icon in the right hand column on the portal page.

Logging in via the LMS - Moodle or Studespace
Logging in via the Online Learning Support (OLS)

TAFE Digital students who use the OLS as their learning platform will continue to be able to access Smarthinking via the OLS. Students should refer to their learning platform for further details.