Skip to Main Content
Contact Libraries      Portal Login

Smarthinking Support: Features

Smarthinking Dashboard

1. Work With a Tutor

  • One on one sessions with a tutor
  • Subjects covered include writing, reading, mathematics, statistics, science, computers and technology and business. Business includes economics and general accountancy. Please note that Australian tax laws are not covered
  • Expanded subject areas available via the Schedule option 
  • Request an ESOL (English as a second language) support tutor ( available via the Schedule a Future Session option only)
  • Collaborative whiteboard and file sharing are available
Drop-in session
  • No booking required, connect within minutes
  • Drop into a one on one session with a tutor at anytime
  • Chat online in real-time and get instant feedback
Schedule a future session
  • Schedule a future one on one session at a time that suits you
  • Please note that a scheduled session that lasts less than 30 minutes will count for 30 minutes of your overall allocated time 
  • Scheduled sessions are conducted via online chat but can also include online audio

4. Study Aids

  • Resources and links to web resources on topics such as mathematics, statistics, study skills, writing and career writing.
  • Access to these resources is free and does not count toward your time allocation limits.

2. Submit My Writing

Click on the Submit My Writing button for feedback on your written assignments:

  • Provides feedback on language, structure, grammar, spelling and referencing.
  • You can get overall feedback or specify the type of help you need. Feedback should be available within 24 hours via the Review My Submissions button or via text alert.

Things to note:

  • Your Writing Centre service supports doc, docx, txt or rtf files but not PowerPoint presentations or PDFs. If your assignment is written in this format you will need to copy the content into a Word document. You can also convert it in Smarthinking before you submit.
  • The Smarthinking support team are trained in all major referencing formats and have access to the TAFE NSW referencing guides
  • Tutors have up to 50 minutes to review your essay. This is to protect you, so you do not use your 3 hour (6 hours, term 4 2022) allocation all in one go. Tutors will review as much as they can, but if your essay is very long and they need more than 50 minutes to review it, you will be informed that you will need to resubmit your document. 

Make the most of your time allocation

  • Include a copy of your assignment question with the writing submission
  • Only submit your final draft, not the same draft multiple times. Focus on the areas of your final draft that you or your teacher have identified as requiring further skill development.

3. Review My Sessions and Submissions

  • Find your writing submissions and feedback and review your archived tutoring sessions at any time. This includes a transcript of your live session and whiteboard work, and any non live sessions including your original work and your tutor’s feedback.
  • Access to this service is free and does not count towards your time limits.

5. Submit a Question

You can submit questions offline and receive a detailed tutor’s response within 24 hours.