Smarthinking Support: Features

Use the Drop-in Tutor service or the Schedule a Future Session service, available via the Work with a tutor button, after hours with the Smarthinking support team.

• Chat with a tutor online and get instant feedback
• Drop in or schedule a future session. Note that scheduled sessions will take up at least 30 mins of your allocated time.
• Subjects covered include writing, reading, mathematics, statistics, science and business. Business includes accountancy and economics.
• Request an ESOL (English as a second language) support tutor
• Collaborative whiteboard
• Audio option
• File sharing 

When is it available?
Monday to Thursday 3.00 pm to midnight

Friday, Saturday and Sunday 24 hours

You can submit questions offline and receive a detailed tutor’s response within 24 hours. 

Click on the Submit My Writing button for feedback on your written assignments:

• Provides feedback on language, structure, grammar, spelling and referencing.
• You can get overall feedback or specify the type of help you need
• Tip: Include a copy of your assignment question with the writing submission.
• Tutors have up to 50 minutes to review your essay. This is to protect you, so you don't use your two hours allocation in one go. Tutors will review as much as they can, but if your essay is very long and they need more than 50mins to review it, you will be informed that you will need to resubmit your document. 
• You should expect a turnaround time of up to 24 hours. Feedback will be available via the Review My Submissions button or via text alert.
• Your Writing Centre service supports doc, docx, txt or rtf files.
• Smarthinking does not support PowerPoint presentations or PDFs. If your assignment is written in this format you will need to copy the content into a Word document. You can also convert it in Smarthinking before you submit.
• The Smarthinking support team are trained in all major referencing formats and have access to the TAFE NSW referencing guides

When can I submit my work?  

Monday to Thursday 3.00 pm to midnight

Friday, Saturday and Sunday 24 hours

Writing feedback will be returned within 24 hours

Find your writing submissions and feedback and review your archived tutoring sessions at any time. This includes a transcript of your live session and whiteboard work, and any non live sessions including your original work and your tutor’s feedback.

There are also filter and search options within this view.

Access to this service is free and does not count towards your time limits.

Whilst logged in to Smarthinking, you have access to subject-specific content in many fields, such as ESOL, psychology, sociology, and other subjects. There are also 1,500 math tutorials, other math resources, an accounting study guide, a writer’s handbook, and study resources.

Access to these resources is free and does not count towards your time limits.